Privacy Policy

Last updated: 18 October 2026

This Privacy Policy explains how Vanteli Digital handles your personal information. We are committed to handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Vanteli Digital is a business based in Perth, Western Australia, Australia. We offer web design, e-commerce, social media management and AI automation services. Our website is https://vantelidigital.com. In this policy, “we”, “us” and “our” mean Vanteli Digital.

2. What personal information we collect

The information we collect depends on how you use our website and services.

Enquiry and booking forms

When you submit an enquiry or booking form, we may collect:

• your name
• your business name
• the service you need
• your budget
• your timeline
• your message and any details you choose to share

Booking details

When you book a call or appointment, we may collect your name, email address, phone number and city.

Website analytics

We collect information about how visitors use our website, such as pages viewed, time on site, approximate location, device and browser type, and how you arrived at our site. This is generally collected in aggregate form.

Cookies

Our website uses cookies and similar technologies. See the “Cookies and the cookie banner” section below.

We do not intentionally ask for sensitive information (such as health or financial account details) through our website. Please do not include it in your messages.

3. How we collect personal information

We collect personal information:

• directly from you, when you complete a form, book an appointment or contact us
• automatically, through analytics tools and cookies when you visit our website
• through the tools we use to run our website and bookings, including Fluent Forms, HubSpot and Google Calendar appointment booking

4. Why we use your personal information

We use personal information to:

• respond to your enquiries and provide quotes or proposals
• arrange and manage bookings and appointments
• deliver and manage our services
• manage our customer relationships and records
• understand how our website is used and improve it
• keep our website secure and prevent misuse
• meet our legal obligations
• send direct marketing, but only where you have opted in (see below)

We only use or disclose your information for the purpose we collected it, a related purpose you would reasonably expect, or as otherwise permitted or required by law.

5. Direct marketing

We only send you marketing communications, such as news, offers or updates, if you have opted in. Every marketing message will include a simple way to opt out. You can also opt out at any time by using the unsubscribe option or by telling us. Contact us via our contact form. Opting out of marketing does not affect service-related messages, such as replies to your enquiry or booking confirmations.

6. How we store and protect your information

Your information is stored electronically in our website systems and in the third-party tools we use, such as form, customer relationship management, calendar and analytics tools. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include limiting access to those who need it and using reputable service providers. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

7. Overseas disclosure

Some of the tools we use are provided by companies based in the United States, including Google (for example Google Analytics and Google Calendar) and HubSpot. This means your personal information may be transferred to, stored or processed in the United States or other countries where these providers operate.

Before disclosing information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the APPs, as required by APP 8. These steps include using established providers with published privacy and security commitments. By submitting information through our website, you understand that it may be handled by these overseas providers.

8. Cookies and the cookie banner

Cookies are small text files stored on your device. We use them to make our website work, to understand how it is used, and to improve it. Our analytics tools include Google Analytics (through Site Kit) and Independent Analytics.

When you first visit our website, a cookie banner, managed by Complianz, lets you accept, decline or manage non-essential cookies. You can change your choices at any time through the cookie settings on our website. You can also block or delete cookies in your browser settings, though some parts of the website may not work as intended.

9. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. When we no longer need it, we take reasonable steps to securely delete or de-identify it. Retention periods depend on the type of information and the purpose for which it was collected.

10. Access and correction

You may ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Contact us via our contact form. We may need to verify your identity first. We will respond within a reasonable time and, if we refuse a request, we will explain why as far as the law allows.

11. Complaints

If you have a concern about how we have handled your personal information, please raise it with us first. Contact us via our contact form, and include enough detail for us to understand and investigate the issue. We will respond within a reasonable time.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC). Visit www.oaic.gov.au for information on how to lodge a complaint.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the “Last updated” date at the top. Please check it periodically.

13. Contact us

For any privacy questions or requests, contact us via our contact form.